A Collection of Commonly Asked Questions at Mobility City of North Texas
At our mobility store, we offer a wide range of equipment for rent and for sale, including mobility scooters, power chairs,
lift chairs, and more. Our knowledgeable staff can help you find the right equipment to meet your needs and budget,
but here is a list of our customers frequently asked questions at Mobility City of North Texas
We are open from 10-6 Monday-Friday and 10-2 on Saturday, Closed on Sunday
Yes, the owner is here everyday and we have 2 technicians on staff
We do offer delivery for a fee.
Purchasing & Payment:
We offer a 5% Military/Veterans/First Responder discount on most items. Some exclusions apply.
We currently offer Care Credit as a financing option
We do not currently offer a senior discount
While we do not currently accept health insurance we are looking into using a third party for insurance purposes in the future.
We offer a full range of items for all budgets.
On occasion we will purchase or offer to consign certain items. It is handled on a case by case basis.
All sales are final, we do not accept any returns
Wheelchairs, Scooters, Lift Chairs, Hospital Beds, Power Chairs, Hoyer Lift
Depending on the items, you can rent from 1 day to a month or more at a time.
We can deliver rented items for a fee.
Yes, the fee is dependant upon the distance that we will need to go for delivery.
Yes, we can.
We do not offer insurance on rentals
A portion of your rental charge can go towards the purchase of the item rented if you decide to buy it.
We do not currently have any contracts with local airports
In some cases we can repair items in the home, it will often require an evaluation to determine what needs to be repaired.
We go up to 100 miles from our store.
Yes, we can do service work on electric scooters
An appointment is best, or if you can leave it for a day or two you can just drop it off.
Yes, my technicians are employed by Mobility City and have had background checks completed.
We do not require them to have the vaccination.
We do carry liability insurance
Anywhere within a 100 mile radius of our store
Generally we can deliver same day, but always by the next day.
If you are in Collin County or surrounding areas we can come to you.
Products & Equipment:
Yes, we have many options for bathroom safety
Yes, we accept payment via telephone
Yes, we will repair products from other companies
Yes, we can repair items where you live
Yes, we carry many types of replacement batteries
We carry a few different charges
We will purchase some used mobility equipment on a case by case basis.
Yes, we have a large variety of items that you can try out.
Yes, we can service bariatric equipment and we carry some bariatric items
We use a steamer with just water in it for sanitization. If it is an item that can’t be be steamed we will use Clorox wipes or cleaner.